At Vermiculture Africa (PTY) Ltd, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, please review our Returns and Refunds Policy below.

1. Eligibility for Returns
You may return items purchased from our website within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:

• Perishable goods
• Customized or personalized products
• Products marked as non-returnable at the time of purchase

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at admin@vermicultureafrica.com or call 071 544 8337 to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once your return is authorized, you will receive instructions on how to proceed with the return.

4. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3 days.

6. Exchanges
If you received a defective or damaged item and wish to exchange it for the same item, please contact us for assistance.

7. Contact Us
For questions or concerns regarding our Returns and Refunds Policy, please reach out to us at:

Vermiculture Africa (PTY) Ltd
Email: admin@vermicultureafrica.com
Phone: 071 544 8337